Quality Assurance
All items shipped are guaranteed to be first-quality, non-defective, and substantially the same as the example pictured. We use sturdy boxes with internal protection to ensure safety during shipping.
Shipping Process and Timelines
Handling Time: 1-2 business days (Monday-Friday).
Transit Time: 1-4 business days (Monday-Friday).
Order Cutoff Time: 6:00 PM (GMT) Greenwich Mean Time (London)
After you receive your order confirmation email, you will receive another notification once your order has shipped.
Shipping Area
United Kingdom
Domestic Shipping Rates and Estimates
We offer Free Shipping (0.00 GBP) on all orders within the United Kingdom.
Couriers and Postal Services
We ship our orders using multiple couriers depending on the delivery location. We currently work with Royal Mail, Evri, UPS, FedEx, and DHL.
Tracking Your Order
You can track your order on our “Track Your Order” page. If your items do not arrive immediately, please check the tracking page or contact our support team, who will respond within 24 hours.
Delivery Information
Please ensure all delivery information is correct. Incorrect or missing information may require us to contact you for updates, causing delays. Your order may be delivered by either a local postal office or a courier. If you are not home at the time of delivery, a notice card may be left with instructions on how and where to collect your delivery.
Missing Shipments
In rare cases, packages may get lost in transit. If this occurs and the delivery information is correct, you will be fully refunded to your original payment method after confirmation with the courier. Alternatively, we can send a replacement package free of charge upon request.
Partial Shipments
If your order arrives incomplete, please email support@einkphone.co.uk We will contact the courier to determine the status of your entire order. If delivery of the complete order cannot be guaranteed within 10 business days, you will be refunded for the missing items or, upon request, we will send a replacement package free of charge.
Late Shipments
If your order does not arrive within the specified timeframe, please email support@einkphone.co.uk We will investigate with the shipping line to locate your package. If it does not arrive within 10 business days from the shipping date, we will refund your order in full or send a replacement package free of charge upon request.
Order Cancellations
Cancellations must be made within 24 hours of placing your order. To cancel, email us at support@einkphone.co.uk or call +44 7477 172881 with your cancellation reason. Refunds will be processed within 5-7 business days. Orders cannot be cancelled once they have been shipped. If you wish to cancel after shipping, you must wait to receive the order and then return it for a refund.
Disclaimer
These policies are verified for Digital phone case UK and are applicable to any claims. Please read these policies before placing your order.
Contact Information
Digital phone case UK
Email: support@einkphone.co.uk
Phone: +44 7477 172881
Business Address: 60 Forsythia Avenue, Wakefield, West Yorkshire, WF3 2HT, United Kingdom
Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (GMT) London Time