At Digital phone case UK, we strive to ensure you are satisfied with your purchase. If you are not completely happy, you may return your items within 30 days of purchase for a full refund.
Return Guidelines
You are eligible to request a return and refund within 30 days of receiving your order if you reside in the United Kingdom.
Return Process
To initiate a return, contact our Customer Service Team at support@einkphone.co.uk within 30 days of receiving your item. We will provide you with a return authorization number and instructions on how to proceed. Items must be returned in their original packaging and condition. Upon approval, we will issue a return mailing label. Items returned without prior approval will not be accepted. For any return-related questions, please reach out to support@einkphone.co.uk
Obtaining the Return Label
For Defective Products:
If your product is incorrect, damaged by the carrier, or otherwise defective, you can download and print a return label at no cost.
For Customer Remorse:
If you purchased the wrong product, it doesn’t fit, or you no longer want it, you can also download and print a return label at no cost.
Conditions for Return
New Items:
Items should be unopened and in their original packaging, unused.
Currency
All refunds are issued in GBP.
Fees
Restocking Fee: None
Return Shipping Fee: None for both defective products and customer remorse
Sale Items
Sale items are eligible for refunds under the same conditions as full-priced items.
Exchanges
For exchanges, notify us within 3 days of delivery. The product must be in its original condition with all packaging and tags intact.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 10 business days. Please note that your bank or card issuer may take additional time to post the refund.
Delayed Refunds
If you have not received your refund after 15 business days of approval, please contact us at support@einkphone.co.uk
Shipping
Delivery Area: United Kingdom
Delivery Location: Customer’s address
Handling Time: 1-2 business days (Monday-Friday).
Transit Time: 1-4 business days (Monday-Friday).
Order Cutoff Time: 6:00 PM (GMT) Greenwich Mean Time (London).
Shipping Rates: Free shipping on all orders across the United Kingdom
Contact Information
Digital phone case UK
Email: support@einkphone.co.uk
Phone: +44 7477 172881
Business Address: 60 Forsythia Avenue, Wakefield, West Yorkshire, WF3 2HT, United Kingdom
Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (GMT) London Time